URI LUWISH
MDM FEATURE
Designing an enhanced solution within a Mobile Device Management (MDM) system to simplify how administrators monitor and manage devices and policies. This project focuses on optimizing the administrative workflow by offering a more intuitive, efficient interface. The result is an elevated user experience, greater functionality, and improved overall productivity for administrators, leading to smoother device management and more effective policy enforcement.. This MDM now supports more than 37,000 devices.
PROJECT OVERVIEW
The company was dissatisfied with its outsourced Mobile Device Management (MDM) service and decided to take control by developing an in-house system. One of the main challenges was designing a solution that allowed administrators to easily view policy contents without having to click through each page individually. The goal was to streamline the user experience, improve operational efficiency, and reduce the time spent navigating through lengthy policies.
THE CHALLENGE
The existing MDM system was cumbersome and inefficient. Administrators needed a more effective way to view and manage policies without having to navigate through multiple pages repeatedly.
This led to a design challenge: how to display policy information in a clear, intuitive, and easily accessible way, while ensuring the interface remained simple and minimalistic.
TIMELINE
1 month
MAKE OF THE TEAM
Employed on a dev team where I was the sole UX & UI designer.
KEY GOAL
Wireframes to showcase the design.
MY APPROACH
I began by investigating the existing Mobile Device Management (MDM) system to understand the challenges users face when interacting with policy content. I also spoke with stakeholders to gather insights into their pain points and goals for the new system. In addition to stakeholder input. This research helped me define clear design objectives and better understand the needs of both administrators and end-users.​
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​It was understood that the current system the company was using had too much going on for their purposes, was cumbersome to use, and they were not happy with the overall service.
WIREFRAMING & PROTOTYPING
With the insights gathered from research, I moved on to wireframing. The focus was on streamlining navigation, so I emphasized features such as easy-to-read content hierarchies and clear section indicators. Using Figma, I built prototypes that allowed me to test different ways of presenting the policy content. The aim was to ensure users could quickly scan through sections and identify key points without excessive clicks. Throughout this phase, I prioritized simplicity, ensuring that the design was clean and minimal while still offering robust functionality.​
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As a new member of the team, I was tasked with designing the in-house MDM to align with the company's system, which was still under construction at the time. This made the process more challenging, as the design required multiple iterations to meet evolving requirements.
KEY DESIGN ELEMENT
One of the critical challenges was finding an effective way to highlight important policy content without overwhelming the user. I implemented green triangles above titles, a simple yet impactful visual cue to denote key elements within the policy.
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​​​Some common design patterns used are color coding, icons, or other subtle design elements like underlines or borders. I tried several different approaches before landing on a solution that felt just right.
At first, I explored using underlined text to highlight key policy sections. While it provided some clarity, it ended up feeling a bit too heavy and cluttered, especially for the more content-heavy screens.
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I then pivoted to using icons/circles alongside the text, trying different combinations to see if visual symbols could better direct the user’s attention to important sections. While helpful, I found that the icons made the screen still feel cluttered and the circles seemed to crowd the text.
I then opted to try a triangular shape, as it more easily left room for the text it hovered next to.
This design choice allowed users to easily differentiate between items that were within a specific policy and those which were not, streamlining navigation.The use of green, a color that symbolized importance without being too distracting, kept the interface clean while ensuring the key sections stood out. This approach contributed to a more intuitive browsing experience, reducing the cognitive load on users.​​
OUTCOME
The final design provided administrators with a clear and engaging way to view content within a policy, drastically improving the efficiency of policy management. By streamlining navigation and minimizing the need for excessive clicking, the new system led to faster task completion and a more enjoyable user experience for administrators. The iterative process ensured that the final product was both user-friendly and visually aligned with the company’s branding.​
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Much of the project was focused on designing the MDM system itself—ensuring the system was not only functional but also intuitive for administrators who would be using it regularly. I wanted to make sure the design felt seamless, so it required a lot of testing and fine-tuning to figure out which visual cues resonated with the users and worked well in real-world scenarios.
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This subtle yet effective visual cue made it easy for administrators to quickly scan and access the relevant content, enhancing their workflow and reducing friction.